Reforming the supply chain at Sun Pharma with Project Pragati

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Reforming the supply chain at Sun Pharma with Project Pragati

When supply chain execution depends on disconnected systems, the cost is not only technical debt. It shows up as delays in purchase order processing, inconsistent data, and teams spending time reconciling systems instead of moving orders. Through Project Pragati, we partnered with Sun Pharma to consolidate fragmented enterprise workflows into a mission-critical, turnkey order processing architecture—built for reliability, traceability, and day-to-day operational control.

The context

Sun Pharma is a large pharmaceutical organization with annual revenue of approximately $5 billion. Over time, its supply chain and order processing operations evolved across multiple enterprise systems—Oracle NetSuite, ERPNext, Tally, QuickBooks, Salesforce, and custom-built tools.

While each system served a purpose, the lack of a unifying integration layer created fragmentation. Teams spent increasing effort reconciling data, coordinating across tools, and managing delays in digitised purchase order workflows instead of focusing on execution.

Cidroy partnered with Sun Pharma on Project Pragati to reform supply chain execution by consolidating workflows into a reliable, integrated order processing architecture.

The challenge

Fragmented data across departments working on different systems
Communication friction caused by disconnected workflows
Delays in purchase order (PO) processing due to poor system integration
High operational overhead from duplicated tools and technical debt
Need to improve efficiency without disrupting live operations
Migrate teams toward a unified architecture with minimal risk

The CIDROY Solution

We executed Project Pragati as an integration and execution program, not a system replacement.

Built integrated order processing applications that worked with existing backend systems
Designed a microservices-based architecture to unify the fragmented technology stack
Automated data flow between systems to reduce manual reconciliation and errors
Standardized PO workflows to eliminate avoidable delays
Rolled out changes in phases, supported by training, governance, and feedback loops

The approach ensured continuity while steadily moving teams toward a stable, unified architecture.

How We Delivered Value

35% increase in net order value, driven by improved order processing efficiency
Faster and cleaner PO execution with reduced errors and delays
Lower operational overhead by reducing dependency on duplicated systems and manual coordination
Improved cross-team collaboration across sales, finance, logistics, and IT
Controlled, low-risk transition through phased rollout and continuous iteration

Strategic Takeaway

Supply chain reform fails when integration is treated as an afterthought.
Project Pragati succeeded because it focused on workflow clarity, stable integration, disciplined rollout, and operational reliability—giving leaders confidence in execution instead of managing exceptions.

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Reforming the supply chain at Sun Pharma with Project Pragati