Setting
Edgistify is a supply chain company providing integrated logistics and analytics services, built to support modern commerce operations at scale. The environment was complex: a large dark-store network serving multiple brands and operational models, where reliability, throughput, and cross-channel visibility decide whether the business can grow.
The real problem
Edgistify had operational momentum, but scaling was constrained by fragmentation—multiple systems, varying client requirements, and expensive, incomplete integrations. Inventory and order management were decentralised across many stores, creating human dependency and error risk. Orders arrived from 75+ channels, and the warehouse operation was expected to handle 500,000+ orders per day—a scale where “manual coordination plus disconnected tools” stops working.
There was also an execution gap: business processes and technical workflows were misaligned, which is typically where delays and exceptions compound silently until the system becomes unmanageable.
The decision moment
The founding team made a clear call: instead of continuing to force-fit external tools and customisations that were not aligned to their operating model, they decided to build their own platform—EdgeOS—as an operating system for end-to-end commerce operations delivered through their managed services.
Cidroy came in as a long-term technical solution partner (TSP), forming the partnership in November 2022.
Implementation thinking
EdgeOS was designed as a unified system that reduces fragmentation without oversimplifying the operational reality. The system scope included:
- Warehouse Management System (WMS) to increase inventory control and warehouse execution reliability.
- Centralised Order Management System integrated with major marketplaces (including Amazon, Flipkart, Cred, Shopify) and 50+ others to standardise ingestion, routing, and fulfilment flow.
- Centralised Shipping Management integrated with major shipping companies, plus hyperlocal delivery enablement for last-mile speed and control.
- Automated PO and WO generation and manufacturing modules integrated with inventory workflows (removing manual coordination where accuracy matters).
- Mobile-based picklist generation to accelerate fulfilment execution.
- Internationalisation and accounting integrations (Zoho, QuickBooks, Xero, Tally) for expansion-ready operations.
- Analytical dashboards to improve business visibility for decisions across Edgistify and clients.
This was not a “single release” approach. It was built as a platform that can evolve while remaining stable in production—because high-throughput operations punish brittle architecture.
Operational impact
The documented outcomes focus on operational stability and scalability: EdgeOS streamlined operations, reduced errors, improved visibility, and enabled Edgistify to onboard more clients and grow revenue by removing the core constraint—operating complexity driven by fragmented systems.
The roadmap also shows long-term product thinking: next steps included integrating ONDC and expanding toward comprehensive retail management, which indicates EdgeOS was engineered as a platform, not a one-off system.
Strategic takeaway
When order volume and channel diversity become the business model, software must shift from “supporting operations” to being the operating system. EdgeOS is an example of building a unified control layer that aligns technical flows with how the business actually runs.